Key Concepts: Secrets of Small Business Owners Exposed

John Nieuwenburg

John Nieuwenburg has been a professional business coach since 2004. Prior to becoming a coach, he held executive positions with Tip Top Tailors and BC Liquor Stores. In 2019, MacKay CEO Forums awarded him with Canada’s CEO Trusted Advisor Award in the Small Business category. Since becoming a coach, John has worked with over 350 clients, taking them through a systematic process that helps them feel organized, confident and in control of their businesses.

We loved these tips that any business, large or small, can put into practice to be better. We hope you find them as valuable as we do!

Create and communicate your organizational clarity. Clear roles and responsibilities within your company are necessary. Articulate your vision.

Someone has to be in charge. Decide where the buck stops. When there is shared responsibility, there is no responsibility.

Find Your Focus. Be focused on your company’s direction. Pay special attention to the financial side of your business.

Plan, Plan, Plan. There is no substitute for planning. Prior preparation prevents a pretty poor performance.

Develop Systems. As FedEx says, “Systemize the routine; humanize the exception.”

Customer Service is Essential. Give your customers the type of service you expect from your vendors.

Think, Think, Think. Never stop thinking about ways to be different, innovative, creative and exclusive. Make your business the best it can be.

Don’t delay! Take action now!

Go the Extra Mile. Your customers will appreciate it and you will build rapport and long term relationships by proving you are in for the long haul. A little extra goes a long way!

Would you like some help with your small business? Or would you like a coffee/chat?

Go to w5coaching.com or call me at 604.687.554

Free E-Book: Five Steps to Freedom

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How to build a business that runs smoothly, profitably, and (mostly) without you

Feeling stressed out and overwhelmed with a business that is taking all your time - and not giving you enough in return?

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