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Key Concepts: The Five Dysfunctions of a Team
By Patrick Lencioni The Five Dysfunctions of a Team is a riveting read on why teams fail. Lencioni’s art of storytelling brings characters to life to induce changes in the behaviour of his readers. His new book is no exception. Kathryn Petersen, an old-school manager retires from a traditional manufacturing company and takes on the mantle…
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Key Concepts: The Dip
By Seth Godin The old saying is wrong—winners do quit, and quitters do win. Every new project (or job, or hobby, or company) starts out exciting and fun. Then it gets harder and less fun, until it hits a low point—really hard, and not much fun at all.And then you find yourself asking if the…
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Key Concepts: Zag
By Marty Neumeier How can brands harness the power of differentiation? The author, Marty Neumeier argues that in an extremely cluttered marketplace, traditional differentiation is no longer enough—today companies need “radical differentiation” to create lasting value for their shareholders and customers. In an entertaining 3-hour read you’ll learn: – why me-too brands are doomed to…
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Key Concepts: First Break All the Rules
By Marcus Buckingham and Curt Coffman The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held…
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Key Concepts: The Ultimate Question
There are many good books on the importance of building customer loyalty. What makes this book different is that is converts the soft, qualitative “feel good” side of loyalty into a quantitative methodology that any numbers jockey can appreciate. Most of us recognize that it makes good business sense to treat customers the right way. …
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Key Concepts: Crucial Conversations: Tools for Talking When Stakes are High
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need…
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Key Concepts: Questions to Ask Yourself About Customers.
How big would my business be if I still had every customer who tried me? What can I do to keep the customers I currently have What can I do to reconnect with the customers who have fired me? What can I start doing (specifically) to work on and deserve more referrals and repeat business?…
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Key Concepts: Brain Rules
Dr. John Medina, a molecular biologist, shares his lifelong interest in how the brain sciences might influence the way we teach our children and the way we work. In each chapter, he describes a brain rule—what scientists know for sure about how our brains work—and then offers transformational ideas for our daily lives. Medina’s fascinating stories and infectious…
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Success in 8 Words!
Why do people succeed? Is it because they’re smart? Or are they just lucky? Neither. Analyst Richard St. John condenses years of interviews into an unmissable 3-minute slideshow on the real secrets of success. A self-described average guy who found success doing what he loved, Richard St. John spent more than a decade researching the…
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How to build a business that runs smoothly, profitably, and (mostly) without you
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